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Help - Main

From who do I buy here?

You buy here directly from me, Steffanie Rainbow, and so you can be sure that the unique products were made by me.
If you have a question about a product, you can always contact me directly. Use the contact options.


What are the benefits of registration?

As a registered customer / registered customer you can buy even easier and faster in my shop. Your address data are already entered on your order page - and you can store additional delivery addresses. If you have also voluntarily subscribed to our newsletter, you will receive special offers by e-mail and are always up-to-date. Through your customer account, you have full control over your orders and personal data.

How to order?
If you want to place an order, you can:
-directly through my shop
-Or you visit me at my booth at a trade fair. You can find the list in the '' Conventions '' section.

Order via the Onlineshop:
1) Select the desired product
2) Confirm by clicking the "Order"
3) Check the details in the shopping basket
4) Press the button "to checkout"
5) Login in the Internet shop after registering and entering the applicant's details (e-mail address and password) or guest access.
6) Recheck or correct the respective entered data.
7) Binding sending of the order by clicking the button "pay" or "buy"

Items that are in your shopping cart will be reserved for you only after the order has been completed.

 

How can I pay?

You currently have the following payment options:

Online transfer: In process.

PayPal: Do you have a PayPal account? Then you pay easily and quickly on this way by using the paypal paybutton at the end of the purchase.

Credit card: The simplest form of payment - I accept Visa and Mastercard. The shop does not store your credit card data.


When will the order be shipped?

The delivery takes place within 1 - 7 business days after the order confirmation and payment. If your delivery has not been received within nine business days, or if you have not received any shipping confirmation at all, please write an email to me. Please remember to state your customer number and / or order number.

Can't find the answer to your question? Just write me at hello@steffanie-rainbow.de